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Shipping & Delivery

GREAT NEWS!


Anchanté Hair offers FREE EXPRESS SHIPPING WORLDWIDE

 

Since we highly value our customers and intend to leave you 100% satisfied, we use global market leaders in logistics industry, such as DHL, FEDEX and UPS. We aim to provide you with the fastest and the most reliable delivery service.

 

HOW DOES IT WORK?

 

Once the purchase is made, please allow us 1-2 business days to process the payment. You will receive an email once your payment is processed. We ship Monday through Saturday, excluding Sunday and holidays. Once the shipment is arranged, we will notify you via an email with the tracking number, so you can check the delivery status on our website or on the courier’s website. To bring you more value and serve you better, every set of our clip-in 100% Remy Human halo hair extensions is made with care and inspected by the authorized officers on quality and color matching before being shipped to you. 

 

NOTE: Our payment security system might put a hold or block the transaction that looks suspicious. If this is the case, we will get in touch with you to confirm the payment to further avoid fraudulent activities.

 

We kindly ask you to type the complete and accurate information during the checkout because we do not take any responsibility for incorrect or incomplete information. Since our shipping process is arranged fast, please contact us directly at info@anchantehair.com as soon as possible if you have made a mistake in the shipping information field. Please remember, we do not guarantee that we will be able to make any changes or refund you money if your ordered product has been sent to the indicated address. We are doing our best to ensure you receive your hair extensions at the shortest time possible. However, if your order is delayed, please contact your courier first or check the courier’s website with the tracking number to follow up on the status of your order. Unfortunately, as every online store using 3rd party logistics services, we have no control over the product’s transportation after it has been shipped out for the delivery. However, please be aware, you can always contact us via email at info@anchantehair.com and we will try our best to help you. Remember, customer service is number one priority for our business and feel free to email us with any questions you may have.

 

Note: following information listed below is an estimated delivery time:

DESTINATION

ESTIMATED DELIVERY TIME

USA/Canada

2-5 business days

Europe

2-5 business days

Rest of the world

3-10 business days

 

Please note that some orders can be delayed due to your country’s custom clearance process and we physically can not take control over it. With the tracking number on hand, you can always check the status of your parcel on the courier’s website or call them directly. On our side, we will be also pleased to help you find an answer. 

 

CUSTOMS DUTIES AND FEES

 

Though we ship our orders free worldwide, we can not be familiar with custom laws and regulations for all the countries. Your country may charge customs duties and fees when the products are imported. As in all online stores, our orders are shipped with duty and taxes unpaid, which means that you are responsible for any applicable fees (taxes/duties) during the custom clearance. Most likely, courier will pay for your expenses on the boarder, which will be invoiced to you afterwards. The fees are collected by your government and have no relationship to Anchanté Hair, meaning we do not benefit from these collections. We advise you to get familiar with your country’s custom laws and regulations before you make the purchase in order to avoid further misunderstanding. The best option to do so is to contact your customs office or tax agent and they will provide you with the complete information and any applicable fees on the imported product.